Frequently Asked Questions – All the answers to the things you’ll like to know

How long does it take you to set up?

Depending on your choice of equipment, our setup times can vary. Our standard package will usually take around an hour to setup. We request an hour so that we can ensure everything is setup and ready for the arrival of you and your guests. We kindly ask you to provide the access times of your chosen venue where possible.

How will you dress?

Our team will dress appropriately for your event.

Usually for a casual party our staff will wear our ID branded polo shirts with smart/casual clothing. For weddings we will usually dress in plain black suit trousers and our branded shirts. If you’d prefer something a little more formal please let us know.

During setup and pack down times our team may change into different casual clothing to enable them to feel a little more comfortable – this will be before your guests are due to arrive and after your guests have left at the end.

Can I add extras after booking?

Of course you can! If you’d like an add-on after you’ve already booked then please just let us know. We will do all we can to make sure that you have exactly what you require for your event. Our fantastic range of additional extras can be found in our extras section in the top menu.

Do you hold dates or offer provisional bookings?

Unfortunately we cannot hold dates without a completed booking form & deposit payment. However, any quotation for your date is still valid if another booking hasn’t already been taken on the date you have requested.

Do you take breaks during the event?

For events that will require our staff all day, we would kindly request the consideration of a break time to be given to our team to enable time to have a drink and something to eat.

This will not be taken during the performance times.

During the performance part of the event the DJ will only leave the booth for a toilet break or to purchase refreshments – in most cases another member of the team will be present. With our backdrop photography we usually close the booth for around 15 – 30 minutes in the middle of the event.

This enables a re-charge of the equipment and also to allow the photographer a small break for a drink/toilet break. The timing for this will be discussed with you prior to the event.

The DJ will also announce a closure warning over the microphone.

What type of music can/will you play?

We carry a wide range of music, comprising a large selection of artists, genres and songs. Upon booking we ask that if you have any requests or playlists that you would like played that you send to us. We request that these are sent to us in good time before the day to ensure availability of the tracks. The music we play is based on the type of event, and we welcome requests from you and your guests. We also offer you the option to submit a ‘do not play’ list. If there’s anything you wouldn’t like to be played please let us know and we’ll avoid those selected choices.

Pricing

How much do you charge & how can we pay?

For an overview of our pricing please see our pricing page

Please feel free to contact us to receive a free no obligation quote.

Payments

Upon booking we require a non-returnable deposit to confirm the date. The balance of the event must be made in full before the event. We accept payments via Cash, Cheque or Bank Transfer – further details on payment options will be supplied upon booking.

Please note that cheques received 21 days before the event cannot be accepted.

Do you require a deposit?

When booking we require a non-returnable deposit to secure your date.

The deposit amount will vary subject to your requirements.

Do we get to meet you before the date?

We like to meet all of our clients before the event.

We aim to discuss all of the necessary details enabling us to have everything we should need for the event itself.

Please contact us if you would like to meet us to discuss your booking in further detail. You are welcome to request more than one meeting – we love to keep up-to-date with you. We know how things can change, so if you’d like to see us again then please don’t be afraid to ask.


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